Arvest Mobile Banking Home
Arvest  Mobile Web
Watch our online demo
Arvest Mobile Support

Activation & Technical Support:

(866) 952-9523

Arvest Mobile Shortcode:

36272

Text / SMS CommandsText/SMS Commands

Arvest Customer ServiceArvest Customer Service

FAQFAQ

Learn More About Mobile Banking from Arvest
Arvest Mobile Banking With our mobile features, there are more ways than ever to stay in control of your finances, wherever you are.

Whether you want to receive bank account info by text message or access your account through your mobile phone's web browser, we've got you covered. So start exploring and see how you can put our new features to work for you.

Getting Started

Mobile Banking enrollment takes place after you log in to Arvest Online Banking at arvest.com and select the Mobile Banking tab at the top of the screen. Follow the instructions provided on the signup screens to complete the process. You will need to have your device with you and will need the ability to receive a text message.

Arvest Mobile

For more detailed information about enrollment, please review the FAQs below.

What is Mobile Banking?
Arvest Mobile Banking allows you to perform everyday banking functions using a mobile device. For example, you can access your account balances and review your most recent account activity without being tied to a computer.
Is there a fee for using Mobile Banking?
Arvest does not charge a fee for using Mobile Banking. You may, however, incur normal text transmission or data usage charges from your wireless carrier for the use of text messages or internet browsing on your mobile device. If you don’t have one already, please contact your wireless carrier about signing up for a text or data service plan before using Mobile Banking.
What are the services offered as part of Mobile Banking?
Mobile Banking consists of three separate – but complementary – services. Many customers choose to use more than one method based on their needs.
  • Mobile Banking via Text/SMS Message: Mobile Text/SMS Banking gives you the ability to send certain text message commands to a shortcode (a 5 digit phone number belonging to your financial institution) to obtain account balances, view account transaction history or perform account transfers. Arvest’s shortcode is 36272.
  • Mobile Banking via Mobile Web: Mobile Web is a website accessed through your mobile device, and is optimized for mobile device browser viewing. It contains the features available for Mobile Banking, just formatted for viewing on a small screen mobile browser.
  • Mobile Banking via Mobile Applications: A mobile application is an application (app) that is downloaded to your mobile device. Once installed, the Arvest Mobile Banking app provides a unique banking experience for iPhone® and Android™ users. It allows you to sign on to a mobile device version of Arvest Online Banking and enables you to take part in many of the features available with online banking today.
What do I need to be eligible to activate Mobile Banking?
You will need a personal deposit or loan account and must be enrolled in Arvest Online Banking to activate the service. To use Mobile Text/SMS Banking you will need a mobile device with the ability to send and receive text messages. A data service plan is required to access Mobile Web and Mobile Application Banking.
Will my mobile phone work with Mobile Banking?
You must have a mobile device with the ability to either send or receive text messages or a data service plan with your wireless service. In addition, some older phones may not work with Mobile Banking.
What is the time zone for Mobile Banking?
The time zone defaults to CST (Central Standard Time) at the time of the download and installation of Mobile Banking.
What types of accounts can I access with Mobile Banking?

You can view the following account types in Mobile Banking:

  • Checking Accounts
  • Savings Accounts
  • Money Market
  • Christmas Club
  • Line of Credit
  • Installment Loan
  • Mortgage
  • Spending Card
Can I pay bills using Mobile Banking?
You can pay all of the same Payees that you have set up within Arvest BillPay. You must go to the Arvest Mobile Banking tab inside Arvest Online Banking and select Payees from the submenu to choose the “Payees” you would like mobile access to. Once selected, you may pay bills to these Payees using your mobile device. Payees you wish to access in Mobile Banking must be added in Arvest BillPay before they appear in your mobile device. Arvest BillPay in Arvest Mobile Banking is only available using Mobile Web Banking and Mobile App Banking options. Mobile Text/SMS Banking does not support bill payments.
Can my spouse also have access to our joint accounts through Mobile Banking?
Yes. As long as an individual has an active Online Banking user ID and password and a supported mobile device, they can have a Mobile Banking account. Each account owner must enroll in Mobile Banking through their online banking account.
How do I enroll in Mobile Banking?

Mobile Banking enrollment takes place after you log in to Online Banking.

  1. Select the Mobile Banking tab within Online Banking and choose the Access Mobile Banking button.
  2. A brief introduction to mobile banking will appear. Select Sign Up to enroll.
  3. Review Terms & Conditions and select Agree in order to proceed.
  4. Enter your mobile phone number and select Register. A one-time verification PIN code will be sent by text message to your mobile phone.
  5. Retrieve the code that was sent to your mobile phone. Enter the code into the Enter PIN box and select Verify. If a PIN or code was not received then click “Didn’t receive a pin? Try again” link.
  6. At this point, you will need to select the accounts you would like to enable for mobile banking. If you have assigned nicknames for your accounts within Online Banking then those nicknames will be displayed in Mobile Banking in abbreviated format. Unique nicknames must be assigned for each account; if you do not have assigned nicknames you will need to create them at this time. To add or modify an account nickname, click in the appropriate box and type new nickname.
  7. Click Save. Once you see the confirmation screen, you may then begin using Arvest Mobile Banking for Text/SMS and Mobile Web. To use the downloadable app version, you will need to download the app to your iPhone® or Android™ device.
How soon do I have to enter the verification code?

You have up to 15 minutes to enter the verification code when enrolling in Mobile Banking. After that time, your code will expire and you will need to request a new verification code.

To request a new verification code, you will need to re-register your mobile device. Select the Phones link from the menu within the Mobile Banking tab, then select Remove for your mobile device, and begin the verification process again.

What should you do if you do not receive the verification code?

If you have not received the verification code, please make sure your mobile device’s phone number is entered correctly in the Phones section of the Mobile Banking tab. If it is, please follow the steps below:

  • Verify your mobile phone is turned on, has an adequate signal and is able to receive text messages.
  • Check the list of Supported Carriers for your mobile device.
  • If the above is determined to be correct and you didn’t receive a verification code via text message on your mobile device while registering your mobile device, use the Try Again link under the PIN code input box to re-send the text verification code.
  • Contact your mobile carrier and make sure your mobile device is not blocked from sending and receiving text messages to and from shortcodes and that you have a text message service with your mobile carrier. (eg: Arvest Bank’s shortcode is 36272, which is the number you will be sending texts to.)
  • If you still have not received a verification code, you will need to re-register your mobile device. Select Phones from the menu within the Mobile Banking tab, select Remove for your mobile device, and repeat the verification process again.
  • If you still do not receive a verification code, please call Customer Service for assistance at (866) 952-9523.
What are Account Nicknames?

To easily identify and differentiate between your accounts, you are required to create your own unique account nicknames when activating accounts within Mobile Banking to protect your private information. Each account nickname must be unique, contain one to eight characters, and can include letters or numbers, but not spaces or special characters.

Important Tip: Choose short nicknames that are easy to type on your mobile device. (eg: ch1, ch2, sav, mm, etc.)

If you have already set up account nicknames within Online Banking, those nicknames will default for Mobile Banking but may show up as an abbreviation. You may change the nicknames in Mobile Banking but it will not replace the account nicknames defined in Online Banking.

To change the nickname displayed within Mobile Banking:

  • Select the Mobile Banking tab within Online Banking and choose the Access Mobile Banking button.
  • Choose Accounts from the menu.
  • Insert the new nickname for each account in the appropriate box under the Nickname column.
  • Select Save button when finished.
What is a default account?
The default account within Mobile Banking will be the account that text commands will be applied to if an account nickname is not specified in the text command. You can change your default account by selecting Accounts from the menu within Mobile Banking. Use the links in the right column to select the default account and choose Save.
How do I transfer Mobile Banking to my new mobile device with the same phone number?
If you simply upgrade or change your mobile device (and keep the same phone number) nothing needs to be done within Mobile Banking. If you use Mobile App Banking, you will need to download the Arvest Mobile Banking app to your new mobile device. You will still use your Online Banking username and password to log in.
How do I add another mobile device?
You can have as many devices verified on your Mobile Banking service as necessary. To add another mobile device, follow the instructions below:
  • Select the Mobile Banking tab within Arvest Online Banking and select Access Mobile Banking. Choose Phones from the menu.
  • Click Add Phone Number to add new mobile device.
  • Enter mobile phone number. Select Register. A text message with a verification code or PIN# will be sent to the mobile phone.
  • You will receive a text message on your mobile device containing a Verification Code (arrival time may take up to 1 minute). Enter this code in the Enter PIN input box and select Verify.
  • After entering the verification code, you will be automatically redirected to the Phones page and you will see your mobile device number in the Phone Number list.
How do I change which accounts I can access via Mobile Banking?
  1. Log in to Online Banking and select the Mobile Banking tab and select Access Mobile Banking.
  2. Select Accounts from the menu.
  3. Under the enable column, click on the box to insert check mark to enable accounts or delete check mark to disable accounts.
  4. Select Save.
Can I use multiple mobile devices to access Mobile Banking?
Yes. You can have multiple mobile devices to view your accounts in Mobile Banking. To add a mobile device to your account, follow the instructions below:
  1. Log In to Online Banking, select the Mobile Banking tab and select Access Mobile Banking.
  2. Select Phones from menu.
  3. Choose the Add Phone Number button, enter your mobile device number and select Register.
  4. You will receive a text message on your mobile device containing a Verification Code (arrival may take up to 1 minute). Enter this code in the Enter PIN input box on the website enrollment page and select Verify. If a PIN or code was not received, click the “Didn’t receive a pin? Try again” link.
  5. After entering the verification code, you will be automatically redirected to the Phones page and you will see your new mobile device number in the Phone Number List.
Do I have to agree to the Terms and Conditions to participate in Mobile Banking?
Yes, you must read and accept the legal Mobile Banking Terms and Conditions to use mobile banking services.
What happens if I lose my mobile device?

You should contact your mobile service provider and they will suspend your service on that device. Next, contact Arvest Customer Service to suspend your mobile banking service.

Important Tip: You should NOT store confidential information on your mobile device at anytime. Do not store passwords or PIN numbers on your mobile device. Enable the “LOCK” or password feature on your mobile device for extra security.

What if someone else tries to use my mobile device?

If you are using Mobile Text/SMS Banking AND if the other person knew where you banked AND knew your bank’s shortcode number, they could conceivably check your balance or transfer money from one of YOUR accounts to another of YOUR accounts. For extra privacy, regularly delete your old text messages.

If you are using Mobile Web/App Banking, the other person would have to know your user name and password. Never share this information with anyone. Do NOT store this information on your mobile device and close out your session after using Mobile Banking.

What if I replace my lost mobile device or upgrade to a new one?

If you lose your mobile device, you will need to contact the mobile device company and your bank. Your mobile device number and your mobile access will be suspended until you have your mobile device number reinstated. Then you will have to re-verify your mobile device number again through Mobile Banking within Arvest Online Banking.

Important Tip: If you simply upgrade or change your mobile device (and keep the same mobile device number) nothing needs to be done. If you are using Mobile App Banking, you will need to download the app to your new device.

What happens if I change my mobile device number?

As a security precaution, you will not be able to use Mobile Text/SMS Banking until you sign on to Mobile Banking within Arvest Online Banking and re-verify your mobile device number.

To re-verify, follow the instructions below:

  1. Log In to Online Banking, select the Mobile Banking tab, select Access Mobile Banking and choose Phones from the menu.
  2. Select the Delete button beside the phone number no longer available. This will delete the device from your mobile banking.
  3. Choose the Add Phone Number button at the top of the screen to add new mobile phone number.
  4. Enter mobile phone number. Select Register. A text message with a verification code or PIN# will be sent to the mobile phone.
  5. You will receive a text message on your mobile device containing a Verification Code (arrival time may take up to 1 minute). Enter this code in the Enter PIN input box and select Verify.
  6. After entering the verification code, you will be automatically redirected to the Phones page and you will see your mobile device number in the Phone Number list.
What happens if I change carriers, but keep my mobile device number?

Your mobile device number will be disconnected by your old carrier and they will automatically notify the entire telemobile device network that your number is disconnected. This automatic process can result in your mobile banking service being blocked as a security precaution. Once you are connected with your new carrier, you will need to re-verify your mobile device number for mobile banking to work.

To re-verify, follow the instructions below:

  • Log In to Online Banking, select the Mobile Banking tab, select Access Mobile Banking and choose Phones from the menu.
  • Select the Delete button beside the phone number no longer available. This will delete the device from your mobile banking.
  • Choose the Add Phone Number button at the top of the screen to add new mobile phone number.
  • Enter mobile phone number. Select Register. A text message with a verification code or PIN# will be sent to the mobile phone.
  • You will receive a text message on your mobile device containing a Verification Code (arrival time may take up to 1 minute). Enter this code in the Enter PIN input box and select Verify.
  • After entering the verification code, you will be automatically redirected to the Phones page and you will see your mobile device number in the Phone Number list.
How many incorrect login attempts will result in the Mobile Banking service being locked?
After the third invalid attempt, you will be locked out of Mobile Banking and Online Banking for a 24-hour period. You may contact Customer Service to have Online Banking reset. Mobile Banking will automatically be reset when Online Banking has been since they use the same credentials.
Message and data rates may apply, please consult your mobile carrier for details. To opt out of text banking, you may text HELP to 36272 for additional support or call customer service at (866) 952-9523. View terms and conditions. Participating carriers include (but are not limited to): Alltel, Aliant, AT&T/Cingular Wireless, Centennial Cellular Corp., Dobson Cellular Systems (AT&T Wireless), CellSouth, MTS Mobility, Nextel/Boost USA, NTelos (Virginia PCS), Rural Cellular Corp., Suncom, Telebec, Sprint, Telebec, T-Mobile (VoiceStream), US Cellular Corp., Verizon Wireless and Virgin Mobile USA. Copyright 2012 Arvest Bank. All rights reserved.